Return Policy

All exchanges, returned and damaged products will be delivered within 3 days from the day you have raised a request. We will check the authenticity of the request and take appropriate action according to approve or reject the request.

Eligibility for a Return:
Your item must be in the damaged condition that you received it, unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
Unboxing video is a must to request a replacement.

To start a return, you can contact us at:

Email: support@theelibles.com
Phone: 1800 232 654

Return Address:

Shop No. 3, Munshi Chambers, 3rd Pasta Lane, Apollo Bandar, Colaba, Mumbai, Maharashtra 400005, India

If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items:

Certain types of items cannot be returned, such as bulk orders or offer/discount products.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refund Policy

Once the refund is approved, the amount will be credited to your original payment method within 7–10 days.

Please remember it can take some time for your bank or credit card company to process and post the refund.