Payment Policy
Welcome to Theelibles. This Payment Policy explains how payments are processed for purchases made through our website.
By placing an order on our website, you agree to the following terms.
1. Accepted Payment Methods
We currently accept secure online payments through trusted payment partners.
Available payment methods include:
UPI Payments
PhonePe
Paytm UPI
QR Code Payments
Other payment options available during checkout
Cash on Delivery (COD) is currently not available.
2. Secure Payments
All transactions are processed through secure third-party payment gateway providers using encrypted payment technology.
Theelibles does not store your:
Debit Card Details
Credit Card Details
UPI PIN
OTP
Net Banking Password
CVV
Your payment information remains protected by the payment gateway provider.
3. Order Confirmation
Your order will be confirmed only after successful payment verification.
Once payment is received, you will receive an order confirmation through Email, SMS, or WhatsApp (where applicable).
4. Payment Failure
If your payment fails but your bank account has been debited:
Please wait for your bank or payment provider to complete the automatic reversal process.
Most failed payment reversals are completed within 5–7 business days.
If the amount is not reversed within this period, please contact your bank or payment provider.
5. Pricing
All prices displayed on our website are in Indian Rupees (INR).
The final payable amount, including any applicable shipping charges, will be shown before payment.
Prices and promotional offers may change without prior notice.
6. Fraud Prevention
To ensure safe transactions, we reserve the right to:
Verify payment details.
Cancel suspicious or fraudulent orders.
Request additional verification where necessary.
7. Refunds
Approved refunds will be processed according to our Refund & Return Policy.
Refunds for prepaid orders will be credited to the original payment source used during checkout.
Processing generally takes 5–7 business days after approval, depending on your payment provider.
8. Payment Disputes
If you experience any payment-related issues, please contact us before raising a payment dispute with your bank.
Our support team will make every effort to resolve the issue promptly.
9. Contact Us
Business Name: Theelibles
Owner: PATIL KISHOR VISHWANATH
Email: support@theelibles.com
Phone: 1800 232 654
Business Address:
Shop No. 3, Munshi Chambers, 3rd Pasta Lane
Apollo Bandar, Colaba
Mumbai, Maharashtra 400005
India – 400005
Policy Updates
Theelibles reserves the right to modify or update this Payment Policy at any time. Any changes will be published on this page with the revised effective date.
Thank you for choosing Theelibles. We are committed to providing a secure, reliable, and seamless payment experience.