Cancellation Policy
At Theelibles, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.
By placing an order on our website, you agree to the terms outlined below.
1. Order Cancellation by Customer
Customers may request to cancel an order only before it has been dispatched from our warehouse.
To request a cancellation, please contact our Customer Support as soon as possible with your Order Number.
If the order has already been shipped, it cannot be cancelled.
2. Cancellation by Theelibles
We reserve the right to cancel an order under certain circumstances, including but not limited to:
Product is out of stock.
Incorrect pricing or product information.
Payment failure or unsuccessful verification.
Suspected fraudulent or unauthorized transaction.
Incomplete or incorrect delivery information.
Situations beyond our reasonable control.
If an order is cancelled by us after payment has been received, the applicable refund will be processed to the original payment method.
3. Refund for Cancelled Orders
If your cancellation request is approved before dispatch:
Online prepaid orders will be refunded to the original payment method.
Refunds are generally processed within 5–7 business days after approval.
The actual credit timeline depends on your bank or payment service provider.
4. Cash on Delivery (COD) Orders
COD orders can be cancelled only before dispatch.
Repeated cancellation of COD orders may result in restrictions on future COD purchases.
5. Orders Already Shipped
Once an order has been dispatched from our warehouse, it cannot be cancelled.
If you receive a damaged, defective, or incorrect product, please refer to our Refund & Return Policy for assistance.
6. How to Request Cancellation
To request an order cancellation, please contact us with:
Order Number
Full Name
Registered Mobile Number
Reason for Cancellation
Email: support@theelibles.com
Phone: 1800 232 654
7. Contact Information
Business Name: Theelibles
Owner: PATIL KISHOR VISHWANATH
Business Address:
Shop No. 3, Munshi Chambers, 3rd Pasta Lane
Apollo Bandar, Colaba
Mumbai, Maharashtra 400005
India – 400005
Email: support@theelibles.com
Phone: 1800 232 654
Policy Updates
Theelibles reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be published on this page with the updated effective date.
Thank you for choosing Theelibles. We appreciate your trust and are committed to providing a secure, transparent, and reliable shopping experience.