FAQ
Frequently Asked Questions (FAQ)
Welcome to Theelibles. Below are answers to some of the most commonly asked questions about our products, orders, shipping, and payments.
1. What products does Theelibles offer?
Theelibles offers premium-quality clothing and fashion products, including stylish and carefully curated collections for everyday wear and special occasions.
2. Are your products good quality?
Yes. All our products are carefully selected and quality-checked to help maintain good quality, comfort, and style.
3. Do you deliver across India?
Yes. We deliver to most serviceable locations across India through our trusted courier partners.
4. How long does delivery take?
Estimated delivery time:
Metro Cities: 2–5 Business Days
Other Cities: 3–7 Business Days
Remote Areas: 5–10 Business Days
Delivery times may vary due to courier operations or unforeseen circumstances.
5. What payment methods do you accept?
We currently accept secure online payments through:
UPI
PhonePe
Paytm UPI
QR Code Payments
Other payment methods available at checkout
Cash on Delivery (COD) is currently not available.
6. Can I cancel my order?
Yes. Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
Please refer to our Cancellation Policy for more information.
7. Do you accept returns?
Returns are accepted only if:
You receive a damaged product.
You receive an incorrect product.
The product received is defective or has an issue.
Please refer to our Refund & Return Policy for complete details.
8. When will I receive my refund?
Approved refunds are generally processed within 5–7 business days and are credited to the original payment method.
The actual credit time depends on your bank or payment provider.
9. How can I track my order?
Once your order has been dispatched, we will send your tracking details via Email, SMS, or WhatsApp (where applicable).
10. How should I care for my clothing?
For the best quality and longer-lasting use:
Follow the care instructions provided with the product.
Wash according to the recommended washing instructions.
Avoid harsh chemicals and excessive heat.
Store the clothing in a clean and dry place.
11. Are your products properly packed?
Yes. All products are packed with proper care and quality standards to help ensure they reach you safely and in good condition.
12. How can I contact Theelibles?
Email: support@theelibles.com
Phone: 1800 232 654
Business Address:
Shop No. 3, Munshi Chambers, 3rd Pasta Lane
Apollo Bandar, Colaba
Mumbai, Maharashtra 400005
India – 400005
13. Are your prices inclusive of taxes?
Yes. The final payable amount, including applicable taxes (if any), is displayed during checkout before payment.
14. Is my payment secure?
Yes. All online payments are processed through secure third-party payment gateway providers using encrypted technology.
Theelibles does not store your card details, UPI PIN, CVV, OTP, or banking passwords.
15. How can I contact customer support?
If you have any questions or need assistance, please contact us:
Email: support@theelibles.com
Phone: 1800 232 654
Our support team will respond as soon as possible during business hours.
Need More Help?
If your question is not listed above, feel free to contact our Customer Support Team.
📧 Email: support@theelibles.com
📞 Phone: 1800 232 654
Business Hours: Monday – Saturday, 9:00 AM – 7:00 PM (IST)